Open Data: Quality
Today, we’re happy to launch Open Data around Gengo’s translation quality for the first time. In translation especially, quality is a very subjective concept, but we’ve created a system around ensuring all translated content matches our standards and our customers’ expectations.
Our first data set around quality shares information submitted by customers after receiving a completed translation, including:
- How customers rate Gengo’s speed, quality and translator responsiveness
- How often customers elect to revise or reject a translation
- What customers think about their experience
Learn more on our Open Data page.
Robert Laing
Robert is one of Gengo's co-founders. He was born in Australia, and has lived in Melbourne, London, Hong Kong and Tokyo. Before founding Gengo, Rob was a designer and programmer, working for companies like Last.fm, The Brand Union and Dare Digital in London. Robert speaks enough Japanese to get into trouble, but not enough to get out.
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