This is a post to say sorry.

In the past few weeks, Gengo experienced a perfect storm of events. First, our servers took a hit due to increases in order volume, and high-frequency automated bot access by some translators. Second, we released two major product features (group job workspace and order form) in a short space of time.

The result was slow loading times for translators and customers, unresponsive behavior and system bugs that ranged from inconvenient to disastrous. We’re really sorry to everybody who experienced these issues.

Our team is working very hard to fix the problems and has made headway in the last 48 hours. Site speeds and system functionality are now almost back to pre-storm levels.

Some of the major improvements we’ve implemented:

• Caching on the translator job boards to protect against automated bots
• Optimizing database queries to further reduce load on servers
• Fixing major order form and group job workspace bugs

We’re also working on preventative measures:

• Better monitoring to proactively identify slow loading times
• More rigorous testing of new product features and fixes
• Transitioning more of our website to a more scalable database structure

Growth is great, but only if we manage it well. This time, we failed. We regretfully caused a lot of pain. We’re doing everything we can so this doesn’t happen again.

Thanks for your patience and valuable feedback via our support channels. Please continue to keep us updated, and we’ll do the same for you.