Category: News
Introducing the new order form
In the past, translation was slow, expensive and hard to access. But by combining technology with simple design, Gengo is helping anyone read and publish across languages with one click. With our new order form, tasks like uploading multiple files, adding languages to translate into and deciding ...
Zendesk + Gengo: Easy international support
Adobe, Xerox and Airbnb are just a few of the 30,000+ global companies that use Zendesk’s powerful help desk software. Now, with the Gengo-powered Transfluent plugin, a single support agent can easily handle customer inquiries across multiple languages, right on the Zendesk dashboard. Here’s how ...
We’re sorry
This is a post to say sorry. In the past few weeks, Gengo experienced a perfect storm of events. First, our servers took a hit due to increases in order volume, and high-frequency automated bot access by some translators. Second, we released two major product features (group job workspace and ord...
Lessons in localization: Upcoming October events
Trying to find the most efficient way to get your online presence and products out there in the right languages? Globalization industry events are excellent for learning best practices and discovering the latest and greatest product and service offerings. Dive into this learning next month, when ...
Improving our development process
Since I joined Gengo last year, we’ve made many improvements to the engineering process. At that time, there was no configuration management for our infrastructure (e.g., Puppet, Chef, etc.), almost no automated tests and no monitoring or visibility into service health. Bugs were often found by u...
Observations from the 2013 TAUS Industry Leaders Forum
Last month I had the opportunity to present at the Translation Automation User Society’s (TAUS) Industry Leaders Forum. The event brings together major buyers and sellers of translation to discuss trends in the industry and share how they are tackling challenges around translation. Particip...