Zendesk + Gengo: Easy international support
Adobe, Xerox and Airbnb are just a few of the 30,000+ global companies that use Zendesk’s powerful help desk software. Now, with the Gengo-powered Transfluent plugin, a single support agent can easily handle customer inquiries across multiple languages, right on the Zendesk dashboard. Here’s how ...
We’re sorry
This is a post to say sorry. In the past few weeks, Gengo experienced a perfect storm of events. First, our servers took a hit due to increases in order volume, and high-frequency automated bot access by some translators. Second, we released two major product features (group job workspace and ord...
Faces of Gengo: Rainer
Our third installment introduces us to Rainer. He’s from Schwalmtal, a little town in Germany’s Lower Rhine region halfway between Duesseldorf and the Dutch border. Beneath a focused working style is someone who’s no slave to his work. Rainer is quick to unplug and take to the streets for a head-...
Faces of Gengo: Sayuri
Our second Face of Gengo is Sayuri from Brazil. Like many of us here at Gengo, she represents a fascinating mix of cultures and languages. Her mother is part Brazilian Indian, part Spanish, and her father’s parents emigrated from Okinawa to Brazil in 1930. In her words, she’s “really half B...
Top tens: Digital globalization checklist
At Gengo, we’re often approached by companies looking to globalize their websites or products for the first time. In our earlier white papers, we looked in detail at what startups and mid-sized businesses should consider before entering global markets. For companies preparing internally for the g...
New group job workspace
We’re excited to announce a new group job workspace for translators. We’ve completely revamped the design, using your feedback and user research to inform our decisions at every stage. We also spent time to upgrade the core technology, making it reliable and fast. The new workspace is streamlined...
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